I read recently about "mirror neurons" while preparing for a talk I had been asked to give on leadership. Do you know of this from neurology research? It explains why we yawn when we see someone else yawn (See that research here.)
It may also explain that our emotions and attitudes are contagious too. That's something to think about as we encounter each other and our students many times a day.
One well known hotel chain understands this. They developed what they call a "10/5 policy." When a hotel staff member passes within 10 feet of a guest, they are to make eye contact and smile. When a hotel staff member passes within 5 feet of a guest, they are to smile and say hello.
t may sound trivial, but when a large hospital system implemented the same policy, they experienced an increase in employee and patient satisfaction; even an increase in health outcomes.
I heard it again recently: visitors always find LETU a friendly place. I pray our good natures will continue to be contagious to all we meet.
Denise has been at LETU nearly 10 years and currently serves as assistant to Dean Matthew Henry. She'll start in the Office of the President on Monday, Sept. 8, and will be a great asset to the university. I know Denise's good attitude is contagious to all around her.
Friday, August 29, 2014
Friday, August 8, 2014
I am grateful to Dr. Coyle for his leadership in my absence. He and Mike Hood are valuable assets to LETU and friends to me, personally. I'm excited to be back working alongside them daily.
Although just back, I'm already traveling again. Today I'm in Indianapolis at the offices of the NCAA. I have been appointed to the President's Advisory Council for NCAA's Division III. My first meeting with this group is today.
LETU is proud to be a member of the NCAA. Our own Athletic Director Terri Deike has already been serving on an important NCAA national committee. Just this summer, LETU's baseball team earned our first NCAA post-season appearance in a team sport. Our student athletes in golf and cross country in the past have also competed in NCAA championships.
NCAA is so much more than the "big football schools" seen most often in the news. Most NCAA campuses are like LETU -- places where amateur sport is still the goal and 'student' is still the most important part of being a 'student athlete.' I've come to understand our courts and sports fields are our biggest classrooms on campus. When done correctly, intercollegiate athletics yields valuable learning outcomes for our students.