Friday, August 29, 2014

Is Your Attitude Contagious?

I read recently about "mirror neurons" while preparing for a talk I had been asked to give on leadership. Do you know of this from neurology research? It explains why we yawn when we see someone else yawn (See that research here.)

It may also explain that our emotions and attitudes are contagious too. That's something to think about as we encounter each other and our students many times a day.

One well known hotel chain understands this. They developed what they call a "10/5 policy." When a hotel staff member passes within 10 feet of a guest, they are to make eye contact and smile. When a hotel staff member passes within 5 feet of a guest, they are to smile and say hello.

t may sound trivial, but when a large hospital system implemented the same policy, they experienced an increase in employee and patient satisfaction; even an increase in health outcomes.

I heard it again recently: visitors always find LETU a friendly place. I pray our good natures will continue to be contagious to all we meet.

On another note, many of you know that my administrative assistant Vanessa Hutchinson resigned recently to move to Houston. She was a great asset to me for six years and is missed each day. Today I'm happy to report that Denise Bailey has a greed to become the new Administrative Assistant to the President.

Denise has been at LETU nearly 10 years and currently serves as assistant to Dean Matthew Henry. She'll start in the Office of the President on Monday, Sept. 8, and will be a great asset to the university. I know Denise's good attitude is contagious to all around her.